September 3, 2010 by John Stubbs.

I recently read an article by Daniel Wagner of the Associated Press in the Plain Dealer a Cleveland Ohio newspaper, that says 25.6 percent of U.S. households lack a bank account, or use payday loans or check cashing services.  A study from the FDIC estimates around 30 million households lack a banking relationship.  They are referred to as the “unbanked” or “underbanked”.  Households are considered “unbanked” if they report that no member has a checking or savings account.  ”Underbanked” households have bank accounts but still rely on costly, lightly regulated services like payday loans, check cashing services and pawn shops.  A slightly larger group, 34.1 percent, said they did not have enough money to need an account, according to the FDIC report.  These startling figures represent a great opportunity for merchant interested in providing check cashing services.  Our check cashing service is state of the art, using biometric technology the customer becomes their own identification.  This speeds up the entire process and is forgery proof.  With our system merchants can set their own check cashing fees.  Our system also allows the merchant to carry less cash, because the customer can have all or part of their check placed on a debit card.

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May 11, 2007 by John Stubbs.

Mac Productions is all about ltr’s (long term relationships), whether it’s with customers, vendors or staff; building ltr’s is in our DNA. Which lead me to my point, today we had to terminate a four-year relationship with a vendor.

For several weeks I have agonized over this decision, looking for any reason to maintain our relationship, in the end I kept returning to the reason behind the break-up.

Prior to 2007, we had a solid relationship that would only get stronger in 2007.

Sometime in March of 2007, the vendor in question modified our agreement, without informing us, and allowing us to sell services they no longer offered.

We understand things change, but it was how it was done and when we were notified of these changes that put our relationship with them in jeopardy. Basically, we were NOT informed until our customer had a store full of customers wanting to purchase a service that no longer existed.

Our customer was attempting to make a sale, when sale after sale failed, so they contacted us, and we contacted the vendor. At which time we were informed, they no longer carried that service. I was understandably shocked and outraged. I asked our representative, when did this happen, and was told some time ago. Again, I responded asking if they are aware the contracts we are presenting to our customers still have the service listed. The answer was yes. Do they even care how we looked in front of our customer, or how our customer felt having to turn away thousands of dollars in sales? To that I have no answer.

In summation, we lost the customer, so we had no choice but to lose the vendor. With a little thing called “proper notification” all of this could have been prevented.

And life goes on…..

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